Everything your online sales team needs to turn shopper conversations into sales
Winklook is not a video tool with a store attached. It connects a shopper to the right expert, helps that expert sell, captures the lead, and then shows you what the channel earned.
Connect with shoppers
A shopper who wants help reaches someone who can give it, from the page they are already on.
1:1 Quick Connect
Shoppers connect instantly with an available sales expert, from the product page they are already looking at.
- Sales agent routing
- Availability
- Queue management
Video Appointments
Shoppers who would rather not talk now book a video consultation at a time that suits them.
- Scheduling
- Reminders
Sell through the conversation
The part a product page cannot do: someone showing the thing and answering the question that decides it.
Live Product Showcase
Your expert shows the real product and helps the shopper evaluate it, in real time and on camera.
- Product sharing
- Screen sharing
- Real-time consultation
Solitaire Ring1.2ct · $2,880Add to cartCapture the opportunity
Every conversation leaves a record the business owns, not a chat history on somebody's phone.
Lead Capture
Shopper details are captured before, during or after the conversation, so an enquiry is never only a conversation that happened.
- Shopper details
- Shopper intent
CRM Integration
Captured leads and what was discussed flow into the CRM your team already runs.
- Lead sync
- Follow-up management
Manage and improve your sales team
Online selling becomes something you can coach, the way the shop floor already is.
Call Recording and Transcription
Conversations are recorded and turned into searchable transcripts, which is how you coach a team and settle a question about what was said.
- Searchable transcripts
- Review
Sales Agent Analytics
Activity, calls answered and response times, so the online team is measured the way the floor team already is.
- Agent activity
- Response times
- Team performance
Conversation Insights
The questions, objections and buying signals that come up again and again, taken from the conversations themselves.
- Common questions
- Objections
- Buying signals
Measure online assisted sales
The section that makes this a sales channel rather than infrastructure, which is why it closes the page.
Conversion Tracking
Which assisted conversations ended in a purchase, rather than an educated guess about whether the channel is working.
- Assisted conversions
Revenue Attribution
Assisted interactions connected to the revenue they produced, as far as the store's own ecommerce data allows.
- Dashboard and reporting
See it running on your own product pages
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